Refund & Returns Policy
At HMDD Clothing, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process.
Please read the following policy carefully before requesting a return or exchange.
30-Day Returns
You have 30 days from the date of receiving your order to request a return.
If 30 days have passed since you received your order, unfortunately, we cannot guarantee that your return request will be accepted.
To be eligible for a return, the item should be returned in its original condition. Products should be unworn, unused, and in suitable condition for resale, with original tags and packaging where applicable.
Free Returns
HMDD Clothing offers free returns on eligible orders. You will not be charged a return fee when your return request meets the requirements of this policy.
Before sending an item back, please contact us by email so that we can provide you with the appropriate return instructions.
Free Exchanges
We also offer free exchanges on eligible products.
If you would like to exchange an item for another size or eligible product, contact us at sales@hmddclothing.shop within 30 days of receiving your order.
Our team will provide you with the instructions needed to complete your exchange.
How to Request a Return or Exchange
All return and exchange requests must be made by email.
Please contact us at:
When contacting us, please include:
- Your full name
- Order number
- Email address used when placing the order
- Product name
- Reason for the return or exchange
- Whether you are requesting a refund or exchange
Providing these details will help us process your request more efficiently.
Return Process
Once you contact us, our customer service team will review your request and provide the necessary return instructions.
Please do not send an item back before contacting us and receiving return instructions. This helps us make sure your return is properly identified and processed.
After the returned item has been received and reviewed, we will process your refund or exchange according to this policy.
Refunds
Once your returned item has been received and approved, we will begin processing your refund.
Please allow up to 15 days for the refund to be credited back to your original payment account after the return has been processed.
The exact time it takes for the funds to appear in your account may also depend on your bank or payment provider.
Exchanges
If you request an exchange instead of a refund, we will process the replacement after your returned item has been received and approved.
Eligible exchanges are provided free of charge.
Please contact us as soon as possible if you need a different size or replacement item, as product availability may change.
Condition of Returned Items
To help ensure your return is accepted, returned products should be:
- Unworn and unused
- In their original condition
- Free from damage, stains, odors, or signs of wear
- Returned with original tags and packaging where applicable
Items that do not meet the return requirements may not be eligible for a refund or exchange.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at sales@hmddclothing.shop as soon as possible.
Include your order number and clear information about the issue. Photographs may be requested to help us assess the problem and provide an appropriate solution.
Questions About Returns
If you have any questions about our Refund & Returns Policy or need help with a return or exchange, please contact our customer service team.
Email: sales@hmddclothing.shop
We are happy to help make the return and exchange process as simple as possible.
Policy Updates
HMDD Clothing may update this Refund & Returns Policy when necessary to reflect changes to our services or return procedures. Any updated version will be published on this page.